Refund policy

Refund Policy

At EcomSquire, customer satisfaction is our top priority. We follow a transparent and fair refund policy to ensure a smooth shopping experience for our customers.

Refunds are applicable only in cases where the product received is damaged, defective, or incorrect. To be eligible for a refund or replacement, a clear and continuous unboxing video is mandatory. The video must start from the sealed package and clearly show the issue.

Refund or replacement requests must be raised within 48 hours of product delivery. Requests made after this period may not be accepted.

Once the request is approved after verification, the refund will be processed within 5–7 working days. The refund amount will be credited back to the original mode of payment used at the time of purchase.

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after receiving the required details from the customer.

Please note that refunds will not be provided for reasons such as personal preference, change of mind, or minor color variations (5–10%) caused due to lighting or screen differences.

Orders once dispatched are not eligible for cancellation or refund unless they meet the above conditions.

EcomSquire reserves the right to accept or reject any refund request based on verification and policy guidelines.

For any refund-related queries or assistance, customers can contact our support team through the contact details provided on our website.\